10 Best Practices for Managing Change Across the Supply Chain

In competitive working environments, these changes are commonly and intrinsically linked to endurance; if you don’t adapt, you don’t survive. In an organizational context, change generally manifests itself across three broad areas: people, processes and performance. Put simply, people experience change through changes in process; consequently people have to change their output (i.e. improve their performance in order to survive). The procurement and supply chain movement is undoubtedly dependent on the effective management of change. To contextualize this, take the following common, non-exhaustive, procurement change management challenges from multiple perspectives:

  • A business end-user who needs to adopt a different working pattern to comply with a new strategic supply management process
  • A category specialist who needs to move away from an outdated (yet embedded) incumbent supplier to a modern/cost-effective alternative, managing compliance with internal stakeholders
  • A process specialist having to challenge the way that employees (in and out of procurement / supply management) work across the entire lifecycle
  • A supervisor needing to enhance the skillsets and performance of his team in response to new supplier innovations
  • A CPO needing to define and drive adoption of new internal policies and / or regulatory changes into existing, frequently non-compliant processes

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